Clinical Imaging Informatics Support Services

Radiologist Support

Making sure radiologists have the support they need to operate at maximum efficiency is a critical component of a successful imaging practice.  However, finding professionals with the right combination of clinical and technical skills to properly support radiologists can be difficult.  Vega Imaging Informatics can provide Certified Imaging Informatics Professionals (CIIPs) to serve your radiologists to help maximize their efficiency and minimize frustration.

  • 1st-level Radiologist Support
  • Hanging Protocol Assistance
  • Image Viewer Issues
  • Voice Recognition Issues
  • Image Loading Speed Issues
  • Enhancement Request Liaison to Vendor
  • Reading Worklist Management
  • Prior Pre-fetching and Pre-caching Configuration
  • Report Corrections
  • Desktop Integration Issues
  • Window Preset Issues (Images Displaying Too Light/Dark)
  • Issues with Advanced Visualization (MPR/MIP/3D)
  • Issues with Measurement Accuracy (SUV/HU)
  • Issues with Scrolling Speeds
  • Configuring Keyboard Shortcuts for Gaming Devices

Technologist Support

Technologists, like radiologists, have support needs that must be addressed for an imaging practice to operate smoothly.  Vega Imaging Informatics specializes in providing imaging informatics services that can address some of the most common issues that technologists face when utilizing imaging informatics systems, such as PACS, RIS, or VNAs.

  • 1st-level Technologist Support
  • Deleting Images
  • CD Burning Assistance
  • Importing Outside Studies
  • Issues Scanning Documentation
  • Modality Worklist (MWL) Issues
  • Merging Patients
  • Merging Studies
  • Splitting Studies
  • Managing Tech Worklists
  • Fixing Broken Studies
  • Annotation Corrections
  • Liaison to Medical Equipment Engineers
Portrait of confident male radiologist with colleagues standing by MRI machine in hospital

Clerical Staff Support

At Vega Imaging Informatics, we understand that standard IT support does not always satisfy the needs of the clerical staff within an imaging practice.  Experts with specialized skill sets are required to fully support the clerical staff within an imaging practice to ensure that imaging studies are managed properly from start to finish.  Look to Vega Imaging Informatics for the clerical support your organization needs to keep your operation running optimally.

  • Issues Logging In
  • Report Distribution Issues
  • Issues Burning or Importing DICOM Discs
  • Appointment Scheduling Issues
  • Investigating System Performance Issues
  • Training New Clerical Users
  • Electronic Order Issues
  • Issues Scanning into the EMR/RIS/PACS/VNA
  • Issues Faxing from the EMR/RIS/PACS
  • Assistance with Management Reports
  • Assisting Referrers and Patients with Image Portal Issues
med support

Contact Us Now

Contact us today to learn more about how the team of experts at Vega Imaging Informatics can supplement your existing IT Support Team to provide outstanding imaging informatics support to your clinical providers.